Booking & Session Terms

1. These terms apply to every session

When you book a coaching session with The Reset Room, you are agreeing to these Booking & Session Terms in addition to the Terms & Conditions and Service Disclaimer. Please read all three documents before booking. If you have any questions, send a private enquiry before booking and we will clarify.

2. Session format

All sessions are conducted via video or audio call. The specific platform (Google Meet, Zoom, or similar) will be confirmed in your booking confirmation email. A private call link will be sent to the email address you used when booking.

3. Recording policy

Sessions are not recorded by The Reset Room. No audio recording, video recording, or transcript is made of any session unless both parties have explicitly agreed to this in writing before the session begins.

You must not record the session yourself — by any means, including screen recording, audio capture, or third-party recording tools — without our prior written consent. Unauthorised recording of a session is a breach of these terms and may result in the termination of the session and any future bookings.

If you want a recording of your session for personal reference, this must be requested before the session and agreed to in writing by both parties. We reserve the right to decline any recording request.

4. Confidentiality

Everything discussed during a session is treated as confidential by The Reset Room. The coach will not share the content of your session with any third party, with the following limited exceptions:

• If we are required to do so by a court order or applicable law.
• If the coach forms the view that there is a serious and immediate risk of harm to you or to another person. In this case, the coach may take appropriate steps to ensure safety, which may include contacting emergency services.

Anonymised insights or themes from sessions (with no identifying information whatsoever) may be used to inform the development of The Reset Room’s content and programs. No personally identifiable information will ever be used or shared in this context.

Testimonials are only shared with explicit, written, and specific permission from the client. If you provide a testimonial, you will be clearly asked for permission before it is used anywhere.

5. Anonymity

Your anonymity is respected throughout the booking and session process. You may use an alias when booking. You do not need to reveal your real name, employer, location, or any personal identifying information during a session.

The coach will not ask you to identify yourself beyond what you voluntarily choose to share. What you disclose is entirely your decision.

A working email address is required to receive your booking confirmation and call link. This email is stored securely and is not shared with third parties for marketing purposes. See our Privacy Policy for full details.

6. What to expect during a session

There is no intake form, no pre-session prep work, and no “right” way to start. Sessions are open, direct, and led by what is most relevant to you at that time.

The coach will ask questions to help you think clearly, not to interrogate you. You are not required to follow any structure or talk about anything you are not ready to share.

Sessions are not open-ended and exploratory in an unstructured way. The goal of every session is to leave you with a clearer view of what is happening, why it is happening, and what the practical next step looks like.

7. Conduct during sessions

We expect all clients to engage respectfully. The Reset Room reserves the right to end any session immediately if a client is abusive, threatening, or harassing toward the coach, or behaves in a way that is grossly inappropriate or disrespectful. In such cases, no refund will be provided.

The coach may also end a session if it becomes clear that the client’s needs are outside the scope of coaching (for example, if the client is in acute mental health crisis and requires emergency support). In this case, the client will be directed to appropriate resources and a refund or reschedule may be offered at the discretion of The Reset Room.

8. Cancellation and rescheduling

Full cancellation and rescheduling terms are set out in the Terms & Conditions and in your booking confirmation email. A summary:

To cancel or reschedule, use the link in your booking confirmation email.

9. Technical issues

If you experience a technical issue that prevents you from joining your session (for example, a connection failure or platform outage), contact us as early as possible before your session start time at hello@theresetroom.global. We will do our best to accommodate rescheduling in the event of a genuine technical failure.

Technical issues experienced after a session has begun (for example, an internet outage mid-session) will be handled on a case-by-case basis. If the interruption is significant and beyond your control, we will offer a partial session or reschedule at our discretion.

10. Language

All coaching sessions are conducted in English. By booking a session, you confirm that you have sufficient English language ability to participate meaningfully in a spoken conversation.

11. Contact

For any questions about these session terms, or if you need to discuss something before or after a session, contact us at hello@theresetroom.global or send a private enquiry.